Help – Blue Sky Education Cooperative

Help! 帮助!

Use the form below to submit a help ticket. We'll respond by email within 24 hours, so please watch the inbox of the email address you provide. 使用下面的表格来提交帮助单。我们将在24小时内通过电子邮件作出回应，所以请注意您提供的电子邮件地址的收件箱。

I am a(n) (我是一个)(Required)

BSE Teacher

Parent/Student 学生或家长

Curriculum Subscriber

Ollie's Stellar Readers™ Customer

Your Name / 您的姓名(Required)

First Name / 名字 Last Name/Surname 姓氏

Student Name (if applicable) / 学生姓名

First Name / 名字 Last Name/Surname 姓氏

Name(Required)

First Last

Email / 电子邮件(Required)

Email(Required)

Type of Problem? Choose from dropdown menu below:(Required)

Type of Problem(Required)

Please describe your subscription issue in as much detail as possible(Required)

Ollie's Stellar Readers™ Problem(Required)

Please explain your problem with as much detail as possible.(Required)

Please describe your problem with Ollie's Stellar Readers™ in as much detail as possible 请尽可能详细地描述您在使用Ollie's Stellar Readers™时遇到的问题。(Required)

Please include a screenshot (if relevant)

Accepted file types: jpg, jpeg, png, gif.

Is the class showing up in your Amelia dashboard under Appointments?

Yes

I'm not sure where to look

Booking problem--details:

Please check all that apply

The class is not showing up in MY Amelia Dashboard

The class is not showing up in STUDENT'S dashboard

The class is not showing up in MY ClassIn

The class is not showing up in STUDENT'S ClassIn

CURRENT Date of Class

What is the current (incorrect) date of the class?

DESIRED Date of Class

When SHOULD the class happen?

Please choose the specific Amelia issue below:

Class inconsistency (time/day doesn't match, wrong student, wrong date or time, etc.)

Student account issue

Teacher account issue

Student purchased package but doesn't know how to access their Student Dashboard

Purchase Details

Please include to following info: purchase date, email and phone # of purchaser, package purchase price, etc. The more details, the better!

Additional details(Required)

PLEASE INCLUDE: Original day AND time (Central time, please) of class, NEW day AND time (if applicable), and any other info that could help!

Additional Info

The more details you provide now, the faster we can resolve the issue!

Other Issue

Please describe your issue in detail.

Was the package or class purchased by student in the last 7 days?(Required)

Yes

No--it's been longer than 7 days

Is the issue with a class that takes place in the next 12 hours?(Required)

Yes!

Which item below best describes your issue? 以下哪项最能说明你的问题？(Required)

Choose an item from the drop-down list that best fits your problem. 从下拉列表中选择一个最适合你的问题的项目。

Other Issue 其他问题

Please describe your issue in detail. 请详细描述你的问题。

Name

This field is for validation purposes and should be left unchanged.

Support

Help! 帮助!